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The Customer Contact Center is the go-to contact for customers who have questions about their travel, their MileagePlus accounts and more. This department also helps customers book and manage reservations.
Job overview and responsibilities
- Sells consultatively
- Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
- Resolves customer conflicts requiring handling or service
- Arranges for ticketing and other special services
- Notifies customers of flight irregularities and changes in schedules
- Assists company employees in arranging business and personal travel plans
- Operates computer terminal equipment to access, input and retrieve information
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.