Reservation Sales & Services Representative, MEX - Ciudad de México, D. F. » Plaza Vacante

Reservation Sales & Services Representative, MEX – Ciudad de México, D. F.

Reservation Sales & Services Representative, MEX - Ciudad de México, D. F. » Plaza Vacante



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Customer Contact Center

The Customer Contact Center is the go-to contact for customers who have questions about their travel, their MileagePlus accounts and more. This department also helps customers book and manage reservations.

Job overview and responsibilities

  • Sells consultatively
  • Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
  • Resolves customer conflicts requiring handling or service
  • Arranges for ticketing and other special services
  • Notifies customers of flight irregularities and changes in schedules
  • Assists company employees in arranging business and personal travel plans
  • Operates computer terminal equipment to access, input and retrieve information

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.







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